Fraudulent callers are posing as Microsoft, HP, Windows, IRS, xfinity, Verizon representatives and asking customers for personally identifiable information. In some cases, originating phone numbers appear to be from genuine vendor contact numbers.
These scam callers might request the following:
- Your personal information
- A return call
- A fee for technical support services
- Remote access to your computer or device, so they can install malware or viruses in order to charge you a removal fee
To protect yourself if you receive one of these scam calls, hang up and do not provide any personally identifiable information.
- Do not provide any confidential information, such as customer IDs, passwords, contact information, social security numbers, credit or debit card numbers, PINs, or account information.
- Do not provide remote access to your computer or device.
- Do not transfer funds.
- Do not rely on caller ID to authenticate the caller, as criminals can change how caller IDs display.
- Do not install any software suggested by the caller.
The security of UR Gadget Doctors customers’ devices and personal information is a top priority for us. The above listed companies do not contact customers to provide unsolicited technical support. If you believe you have been contacted by a scammer and are concerned about your personal information, run a virus scan on your computer or device, or contact UR Gadget Doctors for assistance.